O’Fallon, Mo. – West Community Credit Union is excited to announce the appointment of Shannon Johnson as the Assistant Vice President of Digital Engagement. Johnson will lead the team responsible for managing the credit union’s digital platforms including Online and Mobile banking, ATMs/ITMs, and credit and debit card programs.
In this role she will use data analysis to provide insight into member behaviors and industry trends as it pertains to digital forms of banking. The approach to managing, analyzing and interpreting data results from multiple interfaces will translate findings into the best recommendations and solutions for credit union’s members.
“I enjoy being a part of an area in the banking industry that is constantly evolving. Technology moves so fast that there is always something new on the horizon and I enjoy being able to anticipate needs, find solutions, and provide meaningful products that enrich our members’ financial lives,” said Johnson. “I’m beyond thrilled to be a part of the team that gets to make that happen. It’s incredibly exciting.”
“Shannon’s knowledge of data analytics and banking industry trends, along with her ambition and leadership experience is an excellent addition to our team,” stated Koren Greubel, Vice President of Marketing and Digital Engagement. “Having the digital transformation experience Shannon possesses will allow us to build out an even more robust digital strategy.”
West Community Credit Union has always been committed to investing in their members’ financial success by way of offering best-in-class technology, products and services. They are preparing to launch a new core system this October. Johnson’s 22 years of credit union experience, with the majority of those years implementing, administrating and cultivating digital banking experiences, will be a tremendous asset to the new core systems’ launch and success.